On the application form you will be asked to provide your order number, your personal contact information and specify the product/products you wish to return.
When returning the item back to Gimtrac, please specify on your packaging slip which product/products you are returning and place inside the parcel.
Send the package to our returns address using a courier of your choice. Please note that you are required to cover the cost of shipping.
120 Ellman Street
What Happens Next?
Upon receipt of the product/products in our warehouse and after checking the condition of the product, we will proceed to exchange the product/products. In the event that Gimtrac is not able to exchange the product/products then a full refund for the returned products will be made. Gimtrac will proceed to refund the amount charged to your credit card for the items returned (2-3 days depending on the bank).
We reserve the right to accept or reject the return of products that do not meet these requirements or which we believe are not acceptable for return.
Important Notice - Closing Date 14 December - Opening Date 15 January 2024
Please take note that manufacturing orders are closed for 2023.
You can continue to place orders and purchase goods on our website as per normal, but your goods will only be manufactured when we open in 2024.